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Customer Service Administrator

Customer Service Administrator

Central Chichester, West Sussex

Type: Permanent, Full time.

Working Hours: 37.5hrs per week: Monday to Friday 9am-5pm

Salary: £11,500 to £17,000 (depending on age and experience).

Our client’s office is based in central Chichester with great public transport links and a public carpark nearby. They are a thriving company and pride themselves in providing a fun yet professional working environment. We are now looking for a reliable, conscientious and bubbly person to join our friendly team.

About the Role

This is a customer service focused administrative role which would suit a competent school leaver, office junior or someone looking to get back into the work place. Joining the r existing helpdesk and administration team, you will answer inbound telephone calls from customers, handling general enquires and support call requests from customers.

Key responsibilities include:

  • Handling general enquires by phone, post and email
  • Taking inbound support call request from customers
  • Arranging customer repairs via our engineer network
  • Obtaining customer feedback and updating relevant reports
  • Basic data entry
  • Ad-hoc office duties as required.

About You

You will have a positive, upbeat attitude and a friendly demeanor. You will be diligent and work efficiently taking pride in the service you provide whilst being adaptable and willing to take on other duties. A good working knowledge of Microsoft Word and excel is desirable and computer literacy is a must.

Experience/Skills Required:

  • Excellent written and verbal communication skills
  • Confident and polite telephone manner
  • Computer Literate
  • A working knowledge of word and excel functions
  • Accurate typing skills and good attention to detail
  • Exceptional organisational skills
  • The ability to work independently and as part of a team

Benefits:

  • Team building events and incentives
  • Career progression opportunities
  • 20 days paid holiday per year + 8 bank holidays

If you are organized, work well under pressure, accurate, and have excellent attention to detail, please email us a copy of your CV for immediate interview and start.

Job Reference: 893964

Salary: £11500 - £17000 per annum

Salary per: Annum

Job Duration:

Job Start Date: ASAP

Job Type:

Job Location: ,

Job Industry:

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Customer Service Administrator