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CUSTOMER SERVICES ADMINISTRATOR

CUSTOMER SERVICES ADMINISTRATOR

Location: Lancing

Salary: £18k

Contract: Permanent

Immediate Start

We are working with a fantastic innovative company based in Lancing who are, due to an increase in orders, are looking to add to their existing team.

Duties to include:

  • Order processing, invoicing, queries, and general administration duties including but not limited to inputting, filing and archiving
  • Assisting with the Company’s credit control, including contacting customers and managing the team to keep outstanding balances at a minimum level. In addition to providing monthly updates on action taken regarding outstanding balances to the Customer Services Manager
  • Have a detailed knowledge of the Company’s products, customers, procedures and processes to enable problems to be dealt with as they arise, often dealing with issues under extreme time pressure
  • Liaising with sales team to keep them informed of any changes to customer accounts and to ensure that customer issues/queries are dealt with in a timely fashion
  • Ensure that all departmental processes are adhered to, including maintenance of relevant forms and procedures and generation of new procedures as and when required

Qualities / Skills:

  • Professional
  • Motivated
  • Proven customer service skills
  • Have the ability to work well with customers and peers
  • High level of personal integrity
  • Excellent interpersonal and communication skills
  • Ability to demonstrate continuous improvement
  • Excellent Attention to detail and accuracy
  • Conscientious
  • Flexibility to suit the company’s requirements

Experience:

  • 2 year’s Minimum Customer Service Management (Essential)
  • PC Literate, Microsoft Word, Excel and Outlook (Essential)
  • Numerate & Literate (Essential)
  • Credit Control (Advantage)

Please enquire for more information or send your cv today.

Job Reference: 894019

Salary: Up to £18000 per annum

Salary per: Annum

Job Duration:

Job Start Date: ASAP

Job Type:

Job Location: ,

Apply Now

CUSTOMER SERVICES ADMINISTRATOR