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Front Of House / Receptionist

Front of house / Receptionist

Midhurst

This is working 5 days out of 7 on a rota basis. It is NOT a 9 – 5 job.

Salary is depending on experience £17k – £19k

Working for a very prestigious hotel and a beautiful location. The role will be to ensure a warm welcome of all guests and visitors, to help guests meet or exceed their expectation.

Operational

  • Ensuring along with the reception manager and team that all guests are completely satisfied at all stages of their stay.
  • Ensure up to date knowledge of the hotel, room types, rates, facilities, restaurant, functions and local area and deal with the smooth check-in and out of hotel guests.
  • To be the ‘face’ of the Hotel and Spa and provide a warm welcome to the guest
  • Dealing with guest and staff requests and issues discreetly and sympathetically.
  • Ensure all guest’s mail and messages are recorded correctly and delivered to them promptly.
  • Ensure an efficient and thorough handover to the oncoming shift and ensure all relevant departments are kept informed of daily developments.
  • To carry out Reception Manager duties and cover as requested.
  • To prepare guest accounts to the requirements stated in the correspondence and prepare all hotels accounting daily, complying with company regulations for auditing purposes.
  • To assist in the hotel profit contribution by achieving maximum room sales and occupancy levels.
  • Support the Reception Manager with training new staff effectively in all policies and procedures.
  • To attend company training courses ensuring that you fully understand and implement new practices.
  • To be fully conversant with Health & Safety, Fire Evacuation and Accident & Emergency procedures and be able to train new staff, if required, effectively in these procedures.

Job Information

Job Reference: 893917
Salary:
Salary From: £17000
Salary To: £19000
Job Industries: Admin and Secretarial
Job Locations: Midhurst, West Sussex
Job Types: Permanent

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Front Of House / Receptionist