Helpdesk Consultant

Kiwi Recruitment are now searching for a fantastic, knowledgable Helpdesk Consultant to be part of a leading international business service provider, headquartered in the UK.

This role involves supporting users of a tailor made, in-house payroll system, and you will be required to provide fast, professional and efficient resolution to queries, all-the-while building long-lasting and genuine relationships with clients.

My client has a fantastic record of both staff retention and progression for staff. They offer yearly performance bonuses and yearly pay reviews to all of their staff, so you can guarantee that you will be looked after and encouraged to grow in your career. Who knows? Maybe one day you’ll be running the company!

This role would suit a candidate either from an IT background, who is interested in moving into business and progressing, or from a payroll/HR background who is looking for a new challenge.

The Role:

Responding to client queries both by phone and email

Supporting Payroll Consultants, investigating issues, data request and support of on-site activities

Assisting Account Managers with client queries

Maintaining the hosted environment

Providing the management with ad hoc reports

Sending e-shots

Client training via phone


Experience in payroll, or qualification

Proficiency in Microsoft Office tools

Professional and punctual demeanour

Ability with multi-tasking and prioritising work load

Working under pressure and to deadlines

Experience working in customer services environments

An understanding of first line IT Support

Working hours are 08:30am to 5:00pm – Monday to Friday

Please note, access to the office is difficult via public transport, so personal transport is required

If feel that you would be suitable for this exciting role, please send a copy of your up-to-date CV to Fraser at Kiwi Recruitment, by applying below.

Job Reference: 893557

Salary: £20000 - £25000 per annum + company bonus, commission

Salary per: Annum

Job Duration:

Job Start Date: ASAP

Apply Now

Helpdesk Consultant